988wen Privacy Policy – How We Handle Your Personal Data

988wen is an online gaming platform operating at 988wen.app, offering sports betting, slots, fish games, bingo and related gaming services to adult players in Pakistan. References to "988wen", "we", "us" or "our" throughout this policy refer to the operating entity behind the 988wen platform.

This Privacy Policy applies to all data collected through the 988wen website, any mobile-optimised version of the platform, and all interactions between players and the 988wen support team. It should be read alongside the Terms and Conditions, which govern platform use more broadly.

988wen collects different categories of personal data depending on how you interact with the platform. Here is a clear breakdown:

We do not knowingly collect sensitive categories of personal data such as health information, religious beliefs or biometric data. The data we collect is limited to what is operationally necessary for a gaming platform serving Pakistan players.

The personal data 988wen holds about you is used for the following purposes:

• Account creation and management: To create, maintain and secure your 988wen account and verify your identity when required
• Payment processing: To process deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, all in PKR
• Fraud detection and platform security: To identify and investigate suspicious activity, multiple account attempts, payment fraud and misuse of bonuses
• Customer support: To respond to queries, resolve disputes and provide assistance with account issues
• Responsible gaming: To monitor for patterns consistent with problem gambling and to enforce self-exclusion requests and deposit limits
• Platform improvement: To understand how players use 988wen and improve game performance, loading times and user experience, particularly on mobile networks in Pakistan
• Marketing communications: To send promotional offers and bonuses where you have opted in to receive them. You can withdraw this consent at any time from account settings
• Regulatory compliance: To maintain records as required for financial and operational audit purposes

988wen processes your personal data on the following legal bases:

• Contract performance: Processing necessary to operate your account, execute deposits and withdrawals and deliver the gaming services you have signed up for
• Legitimate interests: Fraud detection, security monitoring, platform improvement and responsible gaming monitoring, where these interests do not override your fundamental privacy rights
• Legal obligation: Maintaining transaction records and identity verification records as required by applicable financial and operational standards
• Consent: Marketing communications and promotional messaging, which you may withdraw at any time

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent for marketing purposes does not affect the lawfulness of processing carried out prior to the withdrawal.

When you deposit or withdraw PKR on 988wen using JazzCash, Easypaisa, Raast or a bank transfer, certain payment reference information is recorded in your account transaction history. This is necessary to confirm receipt of funds, match payments to accounts and process withdrawal requests correctly.

988wen does not store full mobile wallet PINs, full bank account passwords or card CVV numbers. Payment authentication for JazzCash and Easypaisa transactions is handled by the respective payment provider's own secure systems. 988wen only receives a transaction reference and confirmation status, not your full payment credential set.

Financial transaction records are retained for the period required to satisfy operational recordkeeping obligations and are then securely deleted. See Section 8 on Data Retention for the specific timeframes.

988wen uses cookies and similar technologies to make the platform work properly and to understand how it is being used. The types of cookies used fall into three categories:

• Essential cookies: Required for the platform to function. These manage your logged-in session, keep your preferences active and ensure the game interface loads correctly. They cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand aggregate usage patterns – which pages are visited, how long sessions last, which games are most popular on mobile versus desktop connections. This data is aggregated and not linked to your individual identity.
• Preference cookies: Remember your choices such as language, stake size defaults and notification settings so you do not have to reconfigure them on every visit.

Most browsers allow you to control cookie settings. Blocking essential cookies will prevent you from logging in and using the platform. Blocking analytics and preference cookies will not affect your ability to play but may reduce the quality of your experience (for example, losing saved preferences between sessions).

988wen does not use third-party advertising cookies or tracking pixels that report your activity to external advertising networks.

988wen shares personal data with third parties only where it is strictly necessary to operate the platform. The following categories of third parties receive data:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners require transaction reference data to process deposits and withdrawals. They are contractually required to handle this data under their own privacy standards.
• Identity verification providers: Where enhanced identity verification is required, a verification provider may process CNIC details to confirm identity. These providers are bound by strict data handling agreements.
• Game content providers: Slot, fish game and bingo providers whose games appear on 988wen may receive anonymised session data (stake amounts, game events) to support RNG certification and game integrity auditing. No personally identifiable information is shared for this purpose.
• Fraud prevention services: Aggregated technical signals (IP addresses, device fingerprints) may be processed through fraud detection services to identify and block fraudulent account activity.

988wen does not sell personal data to any third party. We do not share data with advertisers, data brokers or any external entity for marketing profiling purposes.

988wen retains personal data for as long as it is needed to fulfil the purpose for which it was collected, or for as long as required by applicable recordkeeping obligations. Specific retention periods by category:

• Active account data: Retained for the lifetime of your account plus a period of 12 months after account closure to handle any post-closure queries or disputes
• Transaction records: Financial transaction records are retained for a minimum of 5 years from the date of the transaction
• Identity verification documents: Retained for 5 years from the date of verification or account closure, whichever is later
• Support communications: Chat logs and email correspondence are retained for 2 years from the date of the interaction
• Technical and analytics data: Aggregated analytics data is retained indefinitely in anonymised form; session logs associated with individual accounts are retained for 12 months

When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be associated with an individual. If you request account deletion, personally identifiable data is removed promptly except where retention is required by the financial recordkeeping obligations noted above.

988wen takes data security seriously and has put the following measures in place to protect personal information:

• Encryption in transit: All data transmitted between your browser or app and 988wen servers is encrypted via SSL/TLS. The padlock in your browser address bar confirms this is active.
• Encryption at rest: Sensitive data stored in 988wen's systems – including identity documents and financial references – is encrypted in storage.
• Access controls: Internal access to personal data is role-based. Only team members with a genuine operational need for a specific data category can access it.
• Security monitoring: 988wen's technical systems are monitored continuously for unusual access patterns and potential breaches.
• Incident response: In the event of a data security incident affecting player data, affected players will be notified promptly with details of what happened, what data was involved and what steps are being taken.

While 988wen takes all reasonable steps to protect your data, no online platform can provide absolute security guarantees. Players are responsible for keeping their own account credentials secure – using a strong unique password and not sharing login details with anyone. If you suspect your account has been accessed without your permission, contact support immediately.

As a 988wen player, you have the following rights regarding your personal data. To exercise any of these rights, contact support via the email address in the footer:

Parents and guardians who believe a minor has accessed 988wen or provided personal information to the platform should contact support immediately. 988wen will investigate and respond promptly. We encourage the use of device-level parental controls to prevent minors from accessing gambling platforms.

988wen may update this Privacy Policy from time to time as the platform evolves, new payment methods are integrated, or our data handling practices change. When material changes are made, registered players will be notified via their registered contact method at least 7 days before the changes take effect.

The updated policy, including the date of the most recent revision, will always be available on this page. If you disagree with a change, you can request account closure and a final balance withdrawal before the updated policy takes effect. Continuing to use 988wen after an updated policy is published constitutes acceptance of the new version.

Non-material changes – such as formatting improvements, clarifications that do not alter the substance of the policy, or updates to contact details – may be made without advance notice.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how 988wen has handled your personal information, contact the support team using the email address displayed in the footer of this page.

When submitting a data rights request, please include your registered account name and contact number so we can locate your records and respond efficiently. We aim to acknowledge all privacy queries within 2 business days and provide a substantive response within 14 days.